Helping Students Get Help

This guide can help faculty and staff determine where to refer students who are experiencing distressing and difficult situations. Faculty and staff may also utilize these services to learn of the best approaches to respond to their students’ inquiries or needs.

• • General Advocacy and Advice

    • Feeling overwhelmed by a personal or family emergency, or legal issue
    • Looking for a place to direct a question that doesn’t have a clear answer
    • Looking for a safe place to consult or an advocate for an issue
    • Seeking a remedy to basic needs insecurity (housing, food, etc.)
    • Seeking resources for undocumented students

  • Dean of Students Office

    (309) 438-2008
    Student Services Building, Room 387
    DeanofStudents@IllinoisState.edu

  Did You Know?

  The Dean on Duty in the Dean of Students Office is a campus resource when you or your students don’t know who to ask.

• • Absence and Leave Issues

    • Anticipating or returning from an extended absence
    • Missing classes frequently or over consecutive dates
    • Considering withdrawal from the current semester
    • Considering a leave of absence for a future semester
    • Requesting a courtesy (unexcused) absence notice be sent to instructors

  • Dean of Students Office

    (309) 438-2008
    Student Services Building, Room 387
    DeanofStudents@IllinoisState.edu

  Did You Know?

  A courtesy absence notice is not required by the University and does not excuse students. Faculty retain that authority in most cases. University policies override faculty decisions on student absences only for (1) bereavement due to the loss of a family member, (2) an isolation/quarantine period due to a communicable disease, (3) military duty/training obligations, (4) fulfillment of a religious obligation, and (5) participation in university sanctioned/directed activities (i.e. NCAA Athletics obligations).

• • Mental Health Care and Consultation

    • Seeking or taking a student for emergency walk-in care
    • Receiving triage for ongoing mental health services
    • Seeking an individualized referral to off-campus mental health care

  • Student Counseling Services

    (309) 438-3655
    Student Services Building, Room 320
    Counseling@IllinoisState.edu

  Did You Know?

  An after-hours service is available by calling Student Counseling Services and pressing “2” at the prompt to speak with a counselor immediately.

• • Medical Care and Consultation

    • Seeking general medical services
    • Referral to an on-campus Psychiatrist
    • Acquiring resources when concerned about substance use and compulsive behaviors
    • Verifying positive COVID-19 results and issuing letters with required isolation dates

  • Student Health Services

    (309) 438-8655
    Student Services Building, 2nd Floor

  Did You Know?

  Student Health Services cannot excuse students from classes or work due to illness/injury (except when a student is required to isolate due to a communicable disease).

• • Serious and Concerning Behaviors

    • Excessive absences from class
    • Exaggerated and inappropriate emotional responses
    • Unusual or changed patterns of interactions
    • Unhealthy or dangerous behaviors
    • Significant changes in the quality of a student’s work

  • Complete a Redbird Care Team Report

    (309) 438-2008

• • Reporting Violations of the Code of Student Conduct

    • Disrupting the university community
    • Engaging in academic integrity violations
    • Violating university policy

  • Student Conduct and Community Responsibilities

    (309) 438-8621
    Student Services Building, Room 120
    SCCRHelp@IllinoisState.edu

• • Making Other Official Reports

    • Crime report
    • Property, grounds, or food safety report
    • Sexual assault/misconduct report
    • Relationship violence/stalking report

  • Download the Safe Redbirds App

    The official safety app for Illinois State University, free on the Apple App Store and the Google Play Store

  When deciding whether to report an incident or issue, you are welcome to contact professionals from any of these offices to receive consultation and advice. Supporting students and protecting our campus is everyone’s responsibility. Your partnership in building and sustaining a caring Redbird community is appreciated.

  In an emergency, dial 911

  Non-emergency numbers

  • University Police (309) 438-8631
  • Normal Police (309) 454-9535
  • Bloomington Police (309) 820-8888