Helping Students Get Help
Sometimes students require assistance to help manage difficult times. This guide serves as a resource to help faculty and staff determine which office on campus can assist students in need. Do not hesitate to contact these offices with your questions or concerns related to helping students get help. Staff are available to consult and assist in creating a plan to best address any situation.
Students needing assistance
College students, just like many other adults, sometimes experience distress and associated difficulties. The following services are available to assure that students get the assistance they require to help them stay healthy, well, and academically successful.
Dean of Students Office: Dean on Duty (DoD)
(309) 438-2008
Student Services Building, Room 387
DeanofStudents@IllinoisState.edu
Appropriate referrals to DoD include students:
- anticipating or returning from an extended absence
- considering withdrawal from the current semester
- feeling overwhelmed by a family or personal emergency
- having a concern about a classroom issue
- questioning who to contact on campus
Student Counseling Services (SCS)
(309) 438-3655
Student Services Building, Room 320
Counseling@IllinoisState.edu
Appropriate referrals to SCS include students exhibiting:
- depression
- anxiety
- other mental health issues
- difficulty maintaining normal life activities
If you have an emergency after our normal weekday business hours or on the weekend, please call the Student Counseling Services main number at (309) 438-3655. You will be given the option to press "2" to speak to a counselor immediately, or dial 1-815-256-2188. The counselor will provide information, support, referrals, and, if needed, will arrange for emergency services.
Redbird Care Team (RCT)
(309) 438-2008
Complete an online Redbird Care Team Report at RCT.IllinoisState.edu.
Appropriate reports to RCT include students exhibiting:
- unhealthy or dangerous behaviors
- a serious change in the quality of a student’s work
- excessive absences from class
- exaggerated and inappropriate emotional responses
- unusual or changed patterns of interactions
- depressed behavior
Students being disruptive
When students disrupt the University community or potentially violate Illinois State’s Code of Student Conduct or other University policies, it is important that faculty and staff involve Student Conduct and Community Responsibilities, a unit of the Dean of Students Office.
Student Conduct and Community Responsibilities (SCCR)
(309) 438-8621
Student Services Building, Room 120
SCCRHelp@IllinoisState.edu
Appropriate referrals to SCCR include students:
- disrupting the University community
- facing academic integrity allegations
- violating University policy and/or procedures
Emergencies
Circumstances that threaten the safety of a student or others—or any other unsafe conditions—should be immediately reported to the Illinois State University Police Department.
Illinois State University Police Department (ISUPD)
Emergency: 911
Non-emergency: (309) 438-8631
Police.IllinoisState.edu
Faculty and staff should immediately contact ISUPD when a student:
- threatens immediate harm to self and/or others
- acts in a threatening or frightening manner
- refuses to leave a classroom after being instructed to leave
- initiates a threat or a bomb scare
When deciding whether to report an incident or issue, you are welcome to contact professionals from any of these offices to receive consultation and advice. Supporting students and protecting our campus is everyone’s responsibility. Your partnership in building and sustaining a caring Redbird community is appreciated.
For more information, visit RCT.IllinoisState.edu.